Management and Leadership → Management

Difficult Conversations


From time to time managers face conversations which they may feel ill-equipped to handle such as addressing poor performance or unacceptable behaviour, giving corrective feedback and handling disciplinary processes.
Besides all the negative, managers are also responsible for reinforcing what’s positive – good behaviour, employee engagement and empowering them to use their strengths.
This short course will show you how to have these conversations and why is it important that managers control their own emotional state, including tips on giving constructive feedback!

Course Objectives
Recognise situations where difficult conversations may occur, and understand how to prepare for and manage them to ensure appropriate information, feedback, resources, respect and direction are provided.
Discover how to suitably reflect on and react to a difficult conversation, and apply adequate mechanisms for understanding, support and closure.

  • Difficult Conversations
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever